Privacy Policy

Effective Date: August 1, 2026

Winside Management Information Systems Pvt Ltd ("Winside", "we", "us", or "our") is a Pune, India based company that develops and operates order and asset-management software, including WinOrder, WinResto, and WinAudit, and works as the India sales and implementation partner for TrackAbout Inc.'s (USA) industrial gas cylinder asset-tracking platform. This Privacy Policy explains what personal and business data we collect across these products, how we use it, who we share it with, and the choices available to you.

This policy applies to businesses and their staff ("Business Users"), and to end customers who place orders or receive notifications through WinOrder, WinResto, or related WhatsApp messaging ("End Customers"). It covers all four products together; a section-by-section breakdown follows below.

1. Products Covered by This Policy

• WinOrder — multi-channel order management software: order intake, item/quantity tracking, customer master, and status pipeline (New / Confirmed / Processing / Dispatched / Delivered / Cancelled).
• WinResto — a WinOrder-based ordering system for restaurants, using QR-code-to-WhatsApp ordering, a live table ("tent") dashboard, and delivery confirmation via WhatsApp.
• WinAudit — Winside's accounting and audit software.
• TrackAbout — a third-party industrial gas cylinder asset-tracking platform owned and operated by TrackAbout Inc. (USA); Winside acts only as the India sales and implementation partner and, where integration is enabled, may facilitate the transfer of order data into TrackAbout on a customer's behalf.

2. Data We Collect

2.1 WinOrder

• Customer master data: Business name, contact person, phone number, delivery address — used to identify and route orders to the correct customer account.
• Order data: Items ordered, quantities, order source/channel, order status history — used to process, track, and fulfil orders end-to-end.
• User account data: Staff/admin names, login credentials (hashed), roles — used to secure access control for internal staff and administrators.
• Integration data: API keys used by external channels — used to authenticate systems that push orders into WinOrder.

2.2 WinResto

• Order & table data: Tent/table number, items ordered, cart contents, order number, order status — used to take and fulfil dine-in orders and run the live tent/table dashboard.
• WhatsApp conversation data: Customer's WhatsApp phone number, messages sent to place or modify an order, delivery-confirmation replies — used to enable two-way WhatsApp ordering and post-delivery confirmation.
• Billing data: Order total, payment-marked status — used to generate invoices and mark orders paid at the counter.

2.3 WhatsApp Messaging (via Meta's WhatsApp Business Platform)

WinOrder's chatbot and WinResto's ordering flow use Meta's WhatsApp Cloud API / WhatsApp Business Platform to send and receive messages. When you message our WhatsApp number:

• We receive your WhatsApp phone number and the content of the messages you send us (e.g., menu selections, quantities, confirmations).
• We send you order updates, cart summaries, order numbers, and delivery-confirmation prompts.
• Meta Platforms, Inc. processes this traffic as the platform provider and may retain limited metadata in accordance with Meta's own WhatsApp Business terms and privacy practices, which are separate from and in addition to this policy.
• We do not use WhatsApp messaging data for advertising, and we do not sell it to Meta or any other party.

2.4 TrackAbout

TrackAbout is owned and hosted by TrackAbout Inc. (USA), not by Winside. Where a customer chooses to integrate WinOrder with TrackAbout, Winside may help configure the transfer of order and asset data (e.g., cylinder movements, fills, deliveries) between the two systems. Data entered directly into TrackAbout is governed by TrackAbout Inc.'s own privacy policy; Winside's role is limited to sales, implementation, and support, and to any reporting work we perform on a customer's behalf under a services agreement.

2.5 WinAudit

• Accounting records: Ledger entries, invoices, transaction amounts, vendor/customer names — used to maintain accurate books of account for the business using WinAudit.
• User account data: Staff names, login credentials (hashed), roles/permissions — used to provide secure, role-based access to financial records.

3. How We Use Data

• Processing and fulfilling orders placed through WinOrder or WinResto, including status updates.
• Operating WhatsApp-based ordering, cart management, and delivery confirmation.
• Generating invoices, receipts, and financial records within WinAudit.
• Enabling optional data flow between WinOrder and TrackAbout where a customer has requested that integration.
• Providing customer support, troubleshooting, and account administration.
• Improving the reliability, security, and functionality of our software.

4. Data Sharing and Disclosure

Winside does not sell, rent, or trade personal or business data collected through WinOrder, WinResto, WinAudit, or our TrackAbout implementation work, to any third party for marketing or any other purpose. Data is shared only in the following limited circumstances:

• With Meta Platforms, Inc., strictly as the technical carrier of WhatsApp messages sent and received through the WhatsApp Business Platform.
• With TrackAbout Inc., only where a customer has enabled WinOrder–TrackAbout integration, and only to the extent needed to sync order/asset data.
• With hosting and infrastructure providers who store data on our behalf, under confidentiality obligations.
• Where required by law, regulation, or a valid legal process.
• With a customer's own authorized staff, based on the roles and permissions configured within each product.

5. Data Storage and Security

Data collected through WinOrder, WinResto, and WinAudit is stored in databases operated by or on behalf of Winside, with access restricted through authentication (JWT for internal users, API keys for external integrations) and role-based permissions. We apply reasonable technical and organizational safeguards to protect data against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain order, customer, and accounting data for as long as a customer's account with us remains active and as needed to meet operational, contractual, and legal record-keeping requirements. WhatsApp conversation data is retained only as long as necessary to support the order and delivery-confirmation flow, after which it may be archived or deleted in line with our internal retention practices.

7. Your Rights and Choices

• You may request access to, correction of, or deletion of your personal data held within WinOrder, WinResto, or WinAudit, subject to any legal or contractual retention requirements.
• You may opt out of WhatsApp order notifications by messaging us directly; note that this may limit your ability to place or track orders through that channel.
• Business Users administering WinOrder, WinResto, or WinAudit are responsible for managing access and permissions for their own staff.

8. Children's Privacy

Our products are intended for use by businesses and their adult staff and customers. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our products or legal requirements. We will post the revised policy with an updated effective date, and material changes will be communicated to affected customers where appropriate.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Winside Management Information Systems Pvt Ltd
Pune, Maharashtra, India
Email: gkulkarni@winside.in
Address: C2-304, Dreams Estate, Handewadi Road, Hadapsar, Pune 411028